To return your product, you should mail your product to:

From Switzerland:

Bergstop GmbH c/o

M. Elwert

Tramstrasse 56

CH-5034 Suhr

From all other countries:

Bergstop GmbH c/o

Draussen Erleben

Adlerstrasse 2

D - 91560 Heilsbronn


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If we get charged for the shipment, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.